Dealer Support

Golden Mobility Technical Service

Report a mobility product fault and attach photographs of the product, the fault and the serial plate.

Stellor Medical reviews every service request before it reaches the Golden mobility parts team.

Please do not include patient information. This form is for equipment, account and logistics detail only. Nothing here should identify a patient.

Golden account number

Account name

Shipping / account address

Contact name

Contact email

Phone

Product type

This decides which Golden service desk Stellor forwards the request to, so it is worth getting right.

Lift Chair Scooter Power Wheelchair

Model number

Printed on the serial plate, beside the serial number. If you cannot find it, describe the product in the issue box below.

Serial number

Golden cannot open a service file without it.

Description of the issue

What it does, when it started, and what happens when you try it. Equipment and fault detail only -- do not include patient information.

Photographs or video showing the issue are strongly recommended. A request that shows the fault is diagnosed faster, and often without a second visit to the customer.

Photographs of the issue

Attach several -- the fault itself, the serial plate, and the surrounding assembly. JPG, PNG, HEIC, WEBP or PDF, up to 12 files in total across both boxes, 12 MB each.

Files you attach are stored privately for Stellor review. They are never published on this website.

Video of the issue

Best for anything intermittent -- a judder, a cut-out, a noise. A few seconds is enough. MP4, MOV or WEBM, up to 128 MB each.

Files you attach are stored privately for Stellor review. They are never published on this website.

Required

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